Refund, Cancellation & Delivery Policy

1. What you are buying

TravelScan ZA is a subscription software service (SaaS) for logistics document management. No physical goods are sold or shipped. A subscription gives your company access to the TravelScan Office web application and the TravelScan Driver mobile app for the plan you choose (Starter, Business or Enterprise).

2. Delivery of the service

Delivery is digital and immediate. Once your payment is confirmed by our payment provider (PayFast), your plan is activated automatically and you can sign in and use the service straight away. There is no shipping, no waiting period and no physical delivery. If your plan does not activate within a few minutes of a successful payment, contact support@travelscan.online and we will activate it manually.

3. Free trial

New companies receive one 30-day free trial. No payment is taken during the trial. If you do not subscribe before the trial ends, your access simply stops — you are never charged automatically for a trial.

4. Billing

Paid plans are billed monthly or annually in advance, in South African Rand, through PayFast. Monthly subscriptions renew automatically each month and annual subscriptions renew automatically each year using the payment method you saved with PayFast.

5. How to cancel

You can cancel your subscription at any time from the Billing page in TravelScan Office, or by emailing support@travelscan.online. Cancellation takes effect at the end of your current paid period: you keep full access until the period you have already paid for ends, and no further payments are taken. There are no cancellation fees and no minimum contract period.

6. Refunds

We handle refunds fairly and in line with the South African Consumer Protection Act:

• Failed or duplicate payments. If a payment fails but money was taken, or you were charged twice for the same period, we refund the full amount.
• Service not delivered. If you paid and your plan was not activated and we cannot fix it within 5 working days, we refund the full amount for that period.
• First 7 days. If you cancel within 7 days of your first paid payment and have barely used the service, you may request a full refund of that first payment.
• Otherwise. Because the service is delivered immediately and in full, payments for periods already started are generally not refunded, and partial-month or partial-year refunds are not given. Cancelling simply stops the next renewal.

Approved refunds are paid back through PayFast to the same payment method you used, usually within 5–10 working days depending on your bank.

7. Failed renewal payments

If a renewal payment fails (for example an expired card), PayFast retries it. If it keeps failing, your plan is suspended until payment succeeds. Your data is kept safe and is not deleted while your account is in good standing.

8. Questions

For any billing, cancellation or refund question, email support@travelscan.online and we will respond within 2 working days.