Data Protection & POPIA

This page describes how TravelScan ZA currently handles personal information. Final wording, the responsible Information Officer and the formal complaint route must be supplied and approved by TravelScan ZA before the service is offered publicly.

1. Roles

For the operational data your company captures — drivers, customers, deliveries and documents — your company is the responsible party and TravelScan ZA acts as the operator processing that information on your instructions.

2. What we process

• Account details of your office users and drivers, including name, email and mobile number.
• Job, customer and vehicle records your office creates.
• Documents, photos and signatures captured by drivers.
• Technical records such as device registrations and audit entries.

3. Isolation

Each company's data is separated at database level. Users of one company cannot read or change another company's records, and every request is authorised on the server.

4. Storage and security

Documents are stored privately and served through short-lived links. Traffic is encrypted in transit. Mobile numbers are verified with one-time codes that are never stored in plain text, and driver device identifiers are stored in hashed form.

5. Your rights

Individuals may request access to, correction of, or deletion of their personal information. Requests from your staff or customers should be raised with your company first; TravelScan ZA will assist you as operator.

6. Retention and cross-border processing

Retention periods, hosting locations and any cross-border transfer safeguards are still to be finalised by TravelScan ZA and are not yet stated here.